Refund policy
Last updated: 27 October 2026
Every StrollCart order is checked before it leaves us. If something isn't right when it arrives, we'll make it right.
What we cover
We offer a refund if your order arrives:
- damaged or broken,
- defective or not working, or
- wrong, or with items missing.
What we don't cover
- Change-of-mind returns, including colour or style preferences
- Items damaged through use, misuse or improper care after delivery
- Opened personal-care and beauty products, for hygiene reasons (unless they arrived damaged, defective or wrong)
How to report a problem
Contact us within 48 hours of delivery with:
- your order number,
- an unboxing video recorded in one continuous take, starting with the sealed parcel and its shipping label, and
- clear photos of the item and the packaging.
Claims reported after 48 hours, or without an unboxing video, may not be eligible.
Email support@strollcart.com.
What happens next
We'll review your claim and confirm whether it's approved. In some cases we may ask you to send the item back first; if so, we'll share the instructions.
Refunds
Because orders are paid by Cash on Delivery, approved refunds are sent to your UPI ID or bank account within 5–7 business days of approval. We'll ask you for these details by email; please share them only with us through those channels.
Cancellations
You can cancel an order any time before it is dispatched by contacting us. Once an order has been dispatched it can't be cancelled.